SERVICE SUPPORT ADMINSTRTATOR JOB DESCRIPTION
WHY THIS ROLE EXISTS
This role administratively supports the Service Contract and Quotes administration department covering a varying number of functions. It is a 6-month contract and is an integral part of the teams workloads, covering holidays and providing support across our team.
This role is suitable for a candidate who has strong administrative skills and is looking to gain experience within an engineering and service department.
The successful candidate will be based in our Sandyford Office initially and once fully trained will have the option to work remotely 2 days per week.
TASKS AND RESPONSIBILITIES
Administration and Operations support – Day to Day support and Holiday Cover
Assist the team in data cleansing and data enrichment within FSL (Sales Force).
Identify and correct the outdated, duplicate or incomplete service records.
Work with the service coordinator team to validate service data accuracy.
Cross reference contract terms, serviced levels and asset locations.
Support the service Department team with processing client orders and day-to-day administration specific to the department.
Compile reports on service KPI’s.
Assist with administration in relation to contract renewals.
SKILLS/EXPERIENCE REQUIRED
Excellent numeric and data entry skills with attention to detail and accuracy
Excellent customer relationship skills with ability to work under pressure and to tight deadlines
Team worker with strong interpersonal skills and ability to communicate effectively at all levels internally and externally and the ability to establish an maintain effective working relationships.
Ability to multi-task, skill in establishing priorities and managing workloads