Job Title : Field Service Engineer Healthcare Division.
Reports to: Divisional Team Lead
Company: Brennan & Co
Why this role exists
This role is responsible for providing high quality installation, repair, modification, testing, calibration and preventative maintenance of healthcare equipment and software for Brennan & Company’s Healthcare Service Department and its customers to help ensure that the highest levels of customer service are always maintained. Some of the Brennan & Co agencies and equipment primarily supported by this role include Werfen Coagulation/Blood Gas, Ortho Blood Transfusion, Omnicell Pharmacy and Philips Ultrasound.
Examples of some of the equipment this role will be working with are :
ACL TOP 70 and 50 Series
Ortho Clinical Diagnostics Reagents
Ortho Vision
Robotic Dispensing Systems
EPIQ CVx Ultrasounds
The role will also involve supporting the efforts of the organization as it works towards INAB ISO17025 accreditation. There is also opportunity for career development and progression.
Tasks and Responsibilities
Responsible for providing ongoing technical support across Brennan & Company’s client’s product range to 3rd level institutes, national research institutions, hospitals and industries throughout Ireland & Northern Ireland.
Install, calibrate, commission and service clinical, medical, laboratory instrumentation, including
Resolve issues, repair or perform maintenance functions in client locations or in workshop as required.
Identify, analyze and repair product failures, order replacement parts as required.
Perform preventative maintenance in accordance with specified & agreed schedule.
Calibrate instruments or test equipment according to established standards.
Assist in activities related to attainment of INAB ISO17025 accreditation.
Support sales team in client meetings, demo’s, trade shows and workshops with technical expertise/product knowledge as required.
Act as a mentor and advisor to more junior engineers assisting with training where required.
Assist in the development of company documentation related to equipment installation and servicing.
Relay customer feedback including sales opportunities, customer complaints, and service/failure trends to product managers and field service manager
Ensure high level of customer satisfaction levels through prompt and efficient service delivery.
Ensure Health and Safety processes and procedures are followed at all times including risk relevant assessments. Act as a role model for best practice health and safety within the division.
Provide technical product training and basic user functionality training to customer base.
Complete all service reports and associated paperwork providing recommendations and insights.
Undertake product and technical training as required and keep knowledge and skillset up to date.
Other ad-hoc duties, projects and assignments as required.
Skills & Experience
3 years experience desirable.
3rd level qualification in electrical/electronic engineering, robotics, or instrumentation discipline.
Good technical problem solving, troubleshooting and follow-up skills.
Excellent customer relationship management skills.
Enthusiastic self-starter with a service-oriented approach to all tasks and work activity.
Team player with strong interpersonal skills and ability to communicate effectively in and outside the company.
Ability to multi-task, skill in establishing priorities and managing workloads, including ability to work effectively under stress and time pressures.
Must be able to read and interpret documents such as operating and maintenance instructions, schematic diagrams and procedure manuals.
Ability to write routine reports and correspondence.
Ability to travel to clients both in assigned area and nationally, sometimes on short notice including occasional overseas travel for training.
Full driver’s license.